Have you ever been in a heated argument with your partner, family or colleague and said something out of anger? Did this action hurt the other person, or worse, were you completely out of line and the inability to control your anger blew up in your face?
Ouch, tell me about it!
Understanding how to respond instead of reacting to a situation is as simple, or hard as managing your emotions. Here you will learn five moments in which remaining silent will allow you to gain composure before saying something that may get you in more hot water.